Sue Williamson, Arts Council England's Director Libraries and Birmingham, looks at how the libraries using the Impact and Insight toolkit are championing diversity, while re-defining what a library is, and what it can be.

​We’ve dug into our Culture Counts data set to identify how people hear about the events our clients put on. Here are some of our findings.

For those seeking to extract more meaning from any data they have at their disposal – or even just hoping to minimise the mental or cognitive effort required of the audience, be it stakeholders, clients, customers, or even your bosses! – Storytelling with Data is an invaluable resource.

It’s important your data is reliable if you want to make evidence-based decisions with confidence. A common roadblock to this is survey bias sneaking into evaluations and skewing results. We asked our resident Data Scientist to walk us through 6 common types of bias, and how to combat them.

Putting your data to work. This month's blog will discuss how your evaluation results can be used to learn, reflect and understand the extent to which each of your programs contributes to your overall mission.

Everything you need to know about the Net Promotor Score, what it measures, how it's calculated and why you should know yours. 

Best practice for survey incentives to ensure you don't compromise your data.

Five quick steps to presenting your data effectively.

To ring in the new year, we asked our client management team to share their best advice for successful evaluation so you can start 2019 the right way – setting achievable, insightful and measurable goals.

Key considerations to ensure you’re not burning your respondents out